SKETCH LARGE 3YR MAKERCARE

Introduction

MakerBot Sketch Large 3-Year Makercare

Your MakerCare Extended Service Plan (MakerCare or the Plan) for MakerBot Sketch and MakerBot Sketch Large (the Product) is governed by these Terms and Conditions (the Terms) and constitutes the service contract (the Contract) between MakerBot Industries, LLC (MakerBot) and you (Customer). MakerCare is additional to the coverage provided by the limited warranty provided by MakerBot for defective parts.

Contract terms

• (a) MakerCare coverage is for a period of three (3) years (Coverage Period) from the delivery date or retail store purchase date as shown on Customers shipping confirmation or receipt, respectively. A Coverage Period will begin on the date customer purchases the Product. Customers may not renew their Coverage Period. The maximum Coverage Period available is three (3) years from the date the Customer purchases the Product.
• (b) MakerCare is linked to the serial number of your Product found inside the packaging. Every Customer is required to activate MakerCare using the serial number of the Product. MakerCare automatically activates for those Customers who purchase digital MakerCare.
• (c) MakerCare only covers one (1) Product.
• (d) MakerCare may not be resold and is non-transferable and non-refundable, unless Product is returned in accordance with the thirty (30) day Return Policy outlined in the MakerBot Terms and Conditions of Sale, in which case the cost of MakerCare is refundable.
• (e) MakerCare is available only in all of the 50 United States, plus the District of Columbia, Canada, Puerto Rico, and the United States Virgin Islands*.

What is covered:

• a. Scope. The following scope of the Plan is subject to the limitations and exclusions described in Sections 2.b. and 2.c.:
  • 1. Support. The Plan provides unlimited Live Chat, email, and phone support from MakerBot Support during Business Hours (defined below) with a response time of six (6) Business Hours (Support).
  • 2. Service Level. The Plan provides replacement parts and return shipping due to normal wear and tear and accidental damage during the Coverage Period, or repair of the Product by MakerBot.
• Limitations:
  • 1. Accidental damage only includes a dropped build plate (preventing the Customer from printing), a nicked build plate from print removal (preventing the Customer from printing), and a misaligned gantry from the initial shipping of Product from MakerBot to Customer.
  • 2. The Plan will cover the following non-consumable parts: motherboards, LCD displays and user interface components (buttons and dials), touch pads, power supplies, cables and wire harnesses, motors and mechanical components.
  • 3. Customers may only receive up to two (2) extruders and (1) particulate filter as a replacement part.
• Exclusion:
  • 1. The Plan does not cover the following consumable parts: build plates damaged for reasons other than accidental damage described in Section 2.b.i. above, filament, including those parts used in troubleshooting.
  • 2. The Plan does not cover any damage due to liquid.
  • 3. The Plan does not cover damage due to abuse, neglect or misuse, extreme environment, unusual physical or electrical stress or interference, exposure to moisture, flooding, fire, or electrical problems associated with incoming power or other acts not the fault of MakerBot.
  • 4. The Plan does not cover a Product with an altered or removed serial number, or a lost or stolen Product.
  • 5. The Plan does not cover damage resulting from hardware, software, or firmware modifications to the Product.
  • 6. The Plan does not cover damage due to failure to comply with Product shipping instructions and/or packing documentation.
  • 7. The Plan does not cover accessory parts.
  • 8. The Plan does not cover defective parts. For replacement of a defective part that existed at the time of purchase, see the MakerBot Limited Warranty.